Puerto Rico-Remote
About our client: Our client is well funded and high growth Chicago real estate startup offering property management and brokerage services and and investment opportunities. They are currently building out their Puerto Rico support office. They offer fantastic office culture, full benefits more. This is a great opportunity to get in early and make an impact!
We are looking for an experienced Director of Operations to organize and oversee the daily customer service operations of the property management division. You will be the one to ensure that the property management business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business!
Responsibilities:
- Management: Strategically lead and develop a operational management team to enhance performance by setting clear accountable performance measures. Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
- Reporting: Provide CEO/COO with detailed weekly information in single snapshot reports on financials, trends, business indicators, projects, etc. so they can make accurate direction decisions
- Track: Use insights and analytics provided by AppFolio software to identify companywide improvements and present these to the Senior Stakeholder and Peers.
- Strategy/Analysis: The Operations Director will oversee all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of operations information to the chief executive and the board.
- Liaise: work closely with Property Management team, internal and external stakeholders.
- Build: Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives.
The successful candidate will possess the following:
- Extensive experiencing of managing operational customer service teams (prior real estate experience not needed)
- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
- Proven Management and/or relationship management experience at a senior, strategic level role
- Established track record of exceeding targets, KPI’s, etc
- Intermediate English speaker (fluent is a plus)
- Outstanding communication and people skills
- Excellent organizational and leadership abilities
- Basic to intermediate knowledge in Excel required
- Entrepreneurial and willing to work remote
- Strong sense of ownership, attention to detail, ability to multi-task, prioritize, & meet deadlines
- Ability to create structure in ambiguous situations and design effective processes
- Bachelor’s Degree in Business Administration or related field
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success.
Compensation: competitive base salary + employee benefits