About our client: Our client is a high growth startup Martech platform that enables brands to connect through a digital marketplace. They are looking for an experienced Customer Success Manager to be a strategic partner to their clients. You’ll play a key role in ensuring that clients adopt the platform and be responsible for strategically driving value for our clients while promoting account expansion and retention.
Responsibilities:
- Manage a portfolio of accounts with a specific focus on superior customer satisfaction, owning the renewal term and cross selling / up selling when appropriate
- Develop and execute strategic client roadmaps with named accounts to ensure successful adoption and continual engagement of the platform
- Build and nurture close client relationships to drive account expansion and growth, in line with goal of providing a return on client ROI
- Driving the actions to deliver against organizational and Customer Success specific individual KPIs
- Meet and exceed adoption and retention targets while maintaining an active pipeline
- Collaborate with Engineering, Design and Customer Success teams
- Identify client goals and work closely with the Partnerships team to bring marketing campaigns to life on the platform
Qualifications:
- 1-3 years of experience in a client-facing role
- Must have experience working in a client-facing role at a B2B SaaS or technology company
- Demonstrated success with strategy-based client management, with a particular focus on retention and account growth
- Detail-oriented and data-driven with the ability to use qualitative and quantitative insights in developing strategic client and business plans
- Ability to meet and exceed account retention quotas
- Excellent presentation and communication skills; comfortable with distilling seemingly complex information into clear and concise explanations
- Exceptionally organized and have the ability to manage evolving priorities and sales pipeline
- An entrepreneurial, self-motivated and an ambitious mentality;
- A strong work ethic, collaborative and flexible mentality with a hunger to learn
Why You’ll Love this Job: If you love startups, and are keen to grow and develop your skills, all while working alongside amazing colleagues, we want to talk to you!
They can promise:
- A close-knit, intelligent, and motivated team.
- Competitive health, dental, and vision insurance for employees and their dependents, including commuter and FSA pre-tax benefits.
- Unlimited PTO so you can take the time you need.
- Summer Fridays from July 4th Weekend to Labor Day each year
- Bright and modern collaborative office space located in the heart of Soho, which they share with some of their exciting companies.
- A vibrant and active culture including weekly catered lunches and breakfasts, happy hours, movie nights, sporting events, and a monthly book club.
Compensation: Competitive base salary, options+ bonus+ employee benefits
[contact-form-7 id=”979″ title=”Curriculum Contact Form