About our client: Our client is a global Software-as-a-Service cross-channel marketing analytics platform enabling marketers to see the impact of all marketing activities across channels with patent-pending technology integrating TV, social media, SEM, online display & video, programmatic, email, internal sales data, print etc. – in minutes and without IT’s involvement.
Our client is growing and seeking a Client Success Manager to play a key role in driving North American expansion through customer account management and quarterly revenue growth.
Responsibilities:
- Identify and develop a strong understanding of client’s core objectives and challenges
- Set up clients on platform, ensure deliverables match client’s requirements
- Grow clients’ usage of the platform
- Handled Big Data using Excel and SQL
- Develop and maintain client relationships with allocated accounts supported by team lead
- Support clients on a day to day basis to help resolve system issues and answer client questions
- Co-ordinate and deliver client deliverables
- Be the day-to-day point of contact for your client on allocated accounts
- Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients
- Identify relevant analysts for particular activities and manage the briefing process
Qualifications:
- 3-5+ Year’s Experience in Marketing, Big Data or digital analytics
- Previous commercial experience, preferably in the technology sector
- A basic understanding of databases and data mapping (SQL preferred)
- Strong technical and problem solving skills
- Excellent communication skills, both written and verbal
- Time management skills with the ability to effectively manage and prioritize own workload
- Project management skills
- Deep understanding of the online advertising industry / eco-system
- Excellent communication, presentation and sales skills
- Natural ability for consultative and solution-based selling
- Ability to build strong relationships with direct customers, agencies and internal teams
- S. or B.A. degree
- Competitive salary and OTE dependent on experience.
Salary
DOE + Bonus + Equity
Location
New York NY