About our client: Our client is a global SaaS cybersecurity company disrupting the ad-verification space. The company’s mission is to help sustain the digital ecosystem by protecting leading advertisers from the risks of online advertising and helping them restore confidence in the space.
About the role: They are looking for an experienced Technical Account Manager or Client Success Manager to join their amazing team! They are looking for someone who is driven, dedicated, service-oriented, has the technical chops to learn quickly, strong communication skills, and the ability to nurture client relationships. If this sounds like you and you have at least 3 yrs of experience in a similar role, this opportunity is for you!
In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from their fraud blocking solution. You will be a trusted advisor and the face of the company for our clients.
WHAT YOU WILL DO:
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
- Manage the onboarding of new customers and translate the customer’s desired outcomes into an implementation plan that will provide value in a timely fashion
- Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from the solutions
- Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
- Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
- Drive customer advocacy in the form of references, referrals, and case studies
EXPERIENCE WE ARE LOOKING FOR:
- 3+ years experience in a client-facing role as a technical account manager or customer success manager
- Analytical and problem-solving skills, with strong attention to detail and willingness to take DEEP troubleshooting dives to try to resolve problems on your own, learning along the way.
- Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story.
- High proficiency in Microsoft Excel or business intelligence tools with extensive experience in data analysis and reporting; and ability to present data analysis to C-level executives.
- Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage, and will be taken into account even if you have less than the required experience.
- Experience with measuring, analyzing, and reporting on marketing performance metrics is an advantage.
- Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
- Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
- Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
- Bachelor’s degree with a technological background – an advantage
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success. Role is hybrid office/work from home.
Compensation: competitive base salary, bonus, options + employee benefits