About our Client: Our client is a high growth NYC Saas startup offering a cyber security and saas technology that protects the customer online shopping experience.
About the role: The Customer Success Manager will drive the company’s goals by supporting clients with the innovative eCommerce solution. You’ll manage the post-sales relationship for US Enterprise accounts, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives.
About You:
- 3+ years experience in a SaaS/Cloud B2B customer success/account management role working with enterprise customers.
- Exceptional interpersonal, listening, written, and verbal communication skills.
- Proven track record of successfully building and nurturing multi-level client relationships.
- Critical thinking, decision-making, and problem-solving skills.
- Comfortable dealing with complex customer relationships, decision processes, and competing agendas.
- Experience working with web technologies and eCommerce companies.
What You’ll Do:
- Serve as a client contact, escalating issues and requests and advocating for their interests.
- Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.
- Ensure customers receive the utmost value from the Namogoo solution.
- Review and assess customer progress and offer recommendations based on results.
- Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Benefits: You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. They offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success.
Compensation: competitive base salary, bonus + options+ employee benefits