Senior Solutions Consultant-Ecommerce

Senior Solutions Consultant-Ecommerce
February 17, 2020 Carolyn Granieri

About our client: Our client is a high growth and well funded saas platform focused on cybersecurity prevention within the enterprise ecommerce space. As a Senior Solutions Consultant, to manage the pre-sales relationship with our client’s strategic Enterprise customers. This role will report to the Director of Customer Solution Consulting and will be the go-to expert for customers during the Proof-of-Value (POV) process and the initial on-boarding period. This is a strategic role that is critical to the success of the Sales organization.

About You

  • You have 4+ years of experience in pre or post sales working with enterprise e-commerce customers
  • Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes
  • Strong leadership skills; adept at establishing and maintaining cross-functional working relationships with both colleagues and customers
  • Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner
  • Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously
  • Comfortable dealing with intricate customer relationships, decision processes and competing agendas
  • Excellent written and oral communication skills, including presentation of slides and technical demonstrations
  • Advanced proficiency in MS-Office suite
  • Technical orientation – Web application, HTTP/S, analytical systems
  • Experience working with Tableau or similar data visualization tools
  • Experience with A/B testing tools and methodologies
  • Bachelor’s Degree in a relevant field or commensurate experience

What You’ll Do

  • Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the on-boarding of the customers
  • Collaborate with the Sales team in building the business case and value proposition for prospective customers
  • Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers
  • Build and support test methodologies that best fit the customer’s needs
  • Create project outlines with clear milestones to drive the POV process in a timely and efficient manner
  • Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation
  • Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands
  • Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.
  • Travel requirements – 30%

Benefits

  • You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success.

Compensation: competitive base salary, bonus + options+ competitive employee benefits

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