About our client: Our client is a high growth and well funded saas platform focused on cybersecurity prevention within the enterprise ecommerce space. As a Senior Solutions Consultant, to manage the pre-sales relationship with our client’s strategic Enterprise customers. This role will report to the Director of Customer Solution Consulting and will be the go-to expert for customers during the Proof-of-Value (POV) process and the initial on-boarding period. This is a strategic role that is critical to the success of the Sales organization.
About You
- You have 4+ years of experience in pre or post sales working with enterprise e-commerce customers
- Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes
- Strong leadership skills; adept at establishing and maintaining cross-functional working relationships with both colleagues and customers
- Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner
- Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously
- Comfortable dealing with intricate customer relationships, decision processes and competing agendas
- Excellent written and oral communication skills, including presentation of slides and technical demonstrations
- Advanced proficiency in MS-Office suite
- Technical orientation – Web application, HTTP/S, analytical systems
- Experience working with Tableau or similar data visualization tools
- Experience with A/B testing tools and methodologies
- Bachelor’s Degree in a relevant field or commensurate experience
What You’ll Do
- Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the on-boarding of the customers
- Collaborate with the Sales team in building the business case and value proposition for prospective customers
- Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers
- Build and support test methodologies that best fit the customer’s needs
- Create project outlines with clear milestones to drive the POV process in a timely and efficient manner
- Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation
- Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands
- Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.
- Travel requirements – 30%
Benefits
- You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success.
Compensation: competitive base salary, bonus + options+ competitive employee benefits