About our client: Our client is a high growth Property Management Firm for one of the top 10 real estate investment firms in the south-side of Chicago. They currently have over 1500 units under management across Chicago, Detroit, Indianapolis and more. They offer full health benefits, bonuses, great company culture and opportunity to grow professionally. Today, their office in located in San Juan, Puerto Rico.
About the position: Our client is looking for a tech savvy Accounts Receivable Specialist responsible for ensuring residents are up-to-date on their rent payments by identifying delinquent accounts and using organization, persistence, and communication skills to successfully implement a variety of collection techniques.
Responsibilities for the Accounts Receivable Specialist:
- Maximizes resident satisfaction by delivering prompt and courteous service by phone and email.
- Achieves daily and monthly calls and account-delinquency percentage goals.
- Generates and distributes resident communications/notices, including payments, balances and account reconciliations (i.e. late payment notices, small balance letters, eviction notices, returned check memos).
- Actively responds to resident billing inquiries and appeals concerning collection actions and policies by researching concerns and providing accurate and timely responses.
- Maintains documents and records through use of Appfolio.
- Documents all collection activities in Appfolio.
- Treats each account holder with respect and professionalism.
- Assists with resident concerns or related activities as requested by management.
- Performs other duties and projects as assigned.
- Established, documents, and monitors payment plans for delinquent account holders, if appropriate.
Ideal Qualifications for Accounts Receivable Specialist:
- 2-5 years’ of collections experience, within the multi-family real estate industry is preferred.
- Appfolio or equivalent software experience
- Math Skills: Ability to calculate figures and amounts such as discounts, interest and percentages.
- Language Skills: Effective verbal and written communication skills, including professional communication style, high quality customer service skills, and ability to work collaboratively.
- Organizational Skills: Ability to manage multiple tasks with a high level of organizational skill and efficiency while meeting strict deadlines and performance metrics.
- Problem Solving Skills: Experience in negotiating solutions to problems independently with minimal supervision.
- Technology skills: Microsoft Office Suite experience required and Appfolio experience a plus.
- Strong attention to detail, ability to proof, verify and edit complex data, transcribe and cross reference data and documents and reports.
Compensation plan: Compensation plan will include a base salary. Reward on metrics and performance which includes these various layers of compensation.