About Our Client: Our client is the world’s first fully algorithmic re-pricing platform. Offering e-commerce marketplace sellers a cloud-based solution to keep their prices competitive and maximize profitability. The platforms technology is self-learning, improving algorithms and checking competitive offerings of products every hour, adjusting prices in real-time based on the seller’s business goals.
The Role: Our client is looking for a passionate On Boarding Program Manager who can turn first-time clients into lifetime fans. You will collaborate with Technical Account Managers and Account Managers to work together and guarantee client happiness.
Responsibilities for the On-boarding Program Manager:
- Ensuring that the entire team is providing outstanding support and anticipating client’s unique needs.
- Manage all types of accounts and make sure clients meet their goals.
- Manage customer relationships at every step: training, usage, upselling, negotiations, renewal, and the occasional happy hour.
Requirements On-boarding Program Manager:
- 4+ years’ professional experience in SaaS or professional services. Your work has focused on customer success, sales management, or sales consulting.
- Proven experience in negotiating SaaS contracts.
- Outstanding people skills. You are laser-focused on getting results, while remaining a proactive and positive resource to our customers.
Great at managing accounts as you are at collaborating with all types of colleagues: technicians to C-level.
Salary
$120,000-$130,000 + bonus + equity
Location
New York NY