About our Client: Our client is the world’s fastest growing event technology company! Their product offers a holistic events cloud that empowers marketers to manage, grow and maximize their professional events.
About the role: Our client is growing and seeking a Technical Support & Implementation Manager who will own the implementation process and impact the support team. You will be working with Customer Success, Product, R&D to drive success.
Responsibilities:
- Help customers throughout their on-boarding process
- Work with customers to complete technical implementation projects
- Communicate with customers over email, chat, and phone
- Manage and resolve technical support tickets
- Partner with Customer Success Managers to resolve customer challenges
- Work with product and R&D teams to resolve tech issues, reflect customers needs, manage FAQ and new document processes
- Bring your creative thinking, strategies and ideas to advance company growth
- Attend and present at conferences and events
- Learn from others and develop yourself as a customer service pro
- Be the first to pioneer the implementation process
Qualifications:
- 3+ years experience in a successful customer support role
- Working knowledge of JavaScript, CSS, HTML, and APIs
- Familiarity with HTML, jQuery, CSS, Java, Jira, Desk, Zendesk
- Great communicator who can easily explain complex issues
- Goal-oriented, motivated, and able to adapt quickly
- High level of organization and a great attention to detail
- Uses a great sense of humor to overcome any obstacle
- Managing and resolving technical support tickets is a breeze for you.
Culture: Great opportunity to join a growing tech-start up where you can hit the ground running and expand your skill set. They are an employee focused company with great benefits and community!
Salary
$75,000-$80,000 + equity
Location
New York NY