About our client
Our client is a high growth and successful global Software-as-a-Service marketing analytics platform enabling marketers to see the impact of all data and marketing activity across channels with patent-pending technology. They are funded and growing and seeking an Account Manager. This is an opportunity to join an exciting, high-energy entrepreneurial organization which is experiencing rapid growth!
About the opportunity:
The Account Manager is the ultimate owner of the client relationship once it transitions from sales and/or professional services. S/he is responsible for ensuring the client is happy, that they are utilizing the platform to the fullest extent and growing their commercial relationship.
The Account Manager works in partnership with sales to execute upsell opportunities while coordinating with Client Success Leads to ensure that the client is being properly supported during each phase of their lifecycle.
In this role you will be the ultimate advocate of the product in front of the client and the client advocate internally within the company.
Responsibilities:
- Own the client relationship immediately upon transition from sales, including setting expectations for every stage in the client’s life-cycle
- Update/check-in with the client leadership regularly during the onboarding phase of the engagement and following that stage
- Ensure the client is up to date on all projects
- Develop a trusted relationship with the senior client
Qualifications:
- Demonstrated success of working with Enterprise Customers and growing the business
- 5+ years of proven Success managing client relationship
- Excellent leadership and influencing skills with the confidence and maturity to have instant credibility, internally and externally
- Solid commercial and financial awareness with capable knowledge of complex measurement and metrics for customer retention and upsell
- A true passion for delivering a ‘best-in-class’ customer experience
- Previous commercial experience, preferably in the technology sector
- Exceptional Project management capabilities
- Time management skills with the ability to effectively manage and prioritize own workload
- SaaS OR advertising & marketing experience/ Advertising Agency experience (preferred)
- Degree in business management (preferred)
Salary
DOE
Location
New York NY